What is DELP scheme?
An Ordinary bulb is an extremely energy inefficient form of lighting with just 5%
of the electricity input converted to light. There are efficient light bulbs available
like LEDs which about consume only one-tenth of energy used by ordinary bulb to
provide the same or better light output. However the high cost of LED (INR 400 to
500) is the reason why consumers do not buy LED bulbs. The DELP on-bill financing
scheme proposes to overcome the first cost barrier. Under this scheme the consumer
is eligible to purchase the designated number of bulbs, at an advance cost of Rs.
10 each. The balance amount of INR 83 will be recovered from the electricity bill
in 9 monthly instalments of INR 10 for the first 8 months and INR 3 in the 9th month.
The consumer can also choose to make an upfront payment of INR 93 per LED bulb.
How will the DELP scheme benefit me?
The consumer will get a high quality LED bulb at 1/3rd the market price. Consumers
electricity bill will reduce by about Rs. 162 per year with each LED, thus making
the cost recovery lesser than a year. This will lead to savings in electricity and
lower consumption of fossil fuels thus benefiting the environment.
Who is eligible to get LEDs?
Every domestic household in Delhi, having a metered connection from their respective
Electricity Distribution Company (BRPL, BYPL, NDMC and TPDDL) is eligible to get
the LED bulbs under the DELP Scheme.
Where and when can the LED bulb beprocured?
The bulbs will be distributed through special counters set up at designated places
in the city (for TPDDL consumers) and also through door-to-door-delivery (for consumers
from the other three DISCOMs). These will not be available at any other location
including shops etc.There will be an awareness campaign before the distribution
starts to suitably inform the consumer.
What documents/evidence is required to be given to get LED bulbs?
The following must be provided:
- True copy of the latest electricity bill.
- A copy of photo ID proof.
- A copy of residential proof (in case of counter distribution only for TPDDL consumers
and the address on the residential proof must match the address on the electricity
- Rs. 10 in cash advance in case of on-bill financing (balance amount recovered from
the electricity bill) or full amount in case of upfront payment for each LED.
- Payment receipt in case of arrears.
- Authorization letter from Co-operative Group Housing Societies (CGHS) (valid for
consumers living in CGHS).
What if the LED bulb fuses?
LED bulbs have very long life (> 15 years if used of 4-5 hours every day) and are
not likely to fuse. However, if the LED bulb stops working due to a technical defect,
EESL will be providing free of cost warranty for all technical faults for three
years. And the replacements shall be done through designated retail stores that
will be communicated after the distribution ends. During the distribution replacements
can be done through any of the distribution counters that would be operating within
the city. For those consumers who will be delivered the LED bulbs at their doorstep,
our distribution agency will run special camps for replacement in the distribution
area during the course of distribution.
Where can I register my complaints?
The DELP LED bulb packaging will carry the customer care number for registration
of any complaints. A Call Centre will be activeto record the complaints of non-working
LEDs and a complaint redressal mechanism to rectify the same within a reasonable
time will be operationalized.Complaints during distribution can be addressed at
our distribution agency’s customer care center number (7042595718 and 7042595719).
8Under DELP Scheme, a designated number of bulbs will be distributed per household.
In case the household has greater number of connection points or the renovation/
expansion of the house is undertaken, does the household pay market price for procuring
Through the DELP scheme consumers can avail at most4 LED bulbs. Through our studies
we have found that a domestic household on an average has 5-6 lighting points. The
major objective of DELP scheme is to encourage consumers to use these LEDs to replace
existing high wattage lamps in their household. Given the benefits of LEDs, consumers
are recommended to purchase additional LEDs from the market. DISCLAIMER:The price
in the market is reliant on the brand and quality and is independent of the price
being offered under DELP.
Why LED? What are the advantages?
(Under DELP Scheme)
Annual Cost Savings of Elecricity Bill Per Bulb)
Life Expectancy (Hrs)
Free of cost Warranty
Is LED safe?
LEDs are completely safe and do not represent any hazard to the human eye. When
compared to CFLs, LEDs do not have mercury and therefore, have no negative impact
on environment.The LEDs procured under the DELP scheme are run through series of
stringent quality tests before starting the distribution.
Does LED distributed under DELP Scheme have the same lumen intensity as an incandescent
LEDs have no gases, filaments or any moving parts to fatigue. A 7W LED procured
under DELP gives the same and in most cases better lumen intensity and brightness
than a 60W Incandescent Lamp. The proportion of lumens that falls in an area from
an LED light source is greater than that of a conventional light source.
Who is implementing the programme and why?
The Electricity Distribution Company and Energy Efficiency Services Limited (EESL)
a public sector body of Government of India are implementing the programme. The
main objective is to promote efficient lighting, enhance awareness about the fact
that use of efficient equipment’s reduce electricity bills and help preserve environment.
Is the LED bulb different from the other such bulbs available in the market?
Yes, each LED bulb being distributed has a unique number, logo of the Electricity
Distribution Company and EESL and indicated that it is made especially for this
programme. The technical performance of the bulb is superior to the LED bulbs available
in open market.
How will ensure that the consumer is getting only the designated number of LEDs?
We have a strict mechanism to restrict the iteration of the distribution and this
is done with the help of the online software solution which reflects the data of
the consumer with the requisite details.
What if the consumer says that the bulbs are not received by him and is taken
by his Landlord or Tennant?
Purchase of LED bulbs under DELP is subject to eligibility checks. One such crucial
check is the current occupancy or residential proof. As long as the consumer presents
the valid document and the address on the electricity bill matches the address on
the residential proof, the LED will be provided to him. At the time of distribution,
the distribution agency is required to collect or upload (in case of door-to-door
delivery) a set of documents which are stored in our distribution software. In case
of any such consumer complaint, we have a retrieval system, wherein we can check
for such a query/concern.
What if the consumer loses its warranty receipts in the span of 3 years. Will
he be able to get the duplicate receipt?
On losing the warranty receipt, only the LED bulbs with the DELP/EESL branding shall
be replaced. The consumer can file a request at the Electricity Distribution Company
office or the local EESL office and in a matter of 48 hrs an arrangement for duplicate
receipts would be made.
What if I have not paid my electricity bill in more than 3 months and want to
I receive the LED Bulbs?
If the consumer is a defaulter and clears his electricity bill arrears and produces
receipt of last payment, he will be eligible for the DELP scheme on producing evidence
(original receipt of last payment) of the same.
What if I am a new consumer and my details have not been updated in the Electricity
Distribution Company database. Will I be able to avail for the scheme & receive
the LED Bulbs?
If you are a new consumer, you will be able to avail for the scheme and receive
the designated number of LED bulbs. This will be against the submission of all above-mentioned